Opening an account takes a few minutes. Getting money back out depends on two things decided during those minutes: the currency you select and the documents you upload.
Below is the registration sequence, what the identity check asks for, fixes for the usual sign-in failures, and the settings worth changing on day one.
No account is created on this page and no details are collected here. Every registration and sign-in form belongs to the operator, and the buttons below open it directly.
Step three deserves more attention than it gets. The currency is not only a display setting; the currency fixes which minimums the cashier applies for the life of the account.
On this cashier the deposit minimum starts at £10 on cards and mobile wallets. No payout rail releases anything below £20, and bank transfer needs £50.
Check those columns before finishing the form. Changing currency later usually means closing the account and opening a new one.
Verification is a licence obligation rather than an obstacle. Three documents answer three separate questions.
| Document | Purpose | Typical Time |
|---|---|---|
| ID or passport | Identity verification | Under 2 minutes |
| Utility bill | Address confirmation | Under 2 minutes |
| Card or e-wallet proof | Payment verification | Within 24 hours |
A payout minimum stops small balances from leaving. An unverified account stops every balance from leaving, whatever the size.
Until the documents clear, the effective floor is not £20; the effective floor is the whole balance. Upload them on day one, while nothing is at stake.
Photograph documents with a phone rather than scanning them. Show all four corners and make sure the address on a bill matches the account.
Use the password reset link on the sign-in screen. The emailed link expires quickly, so open it straight away and check the spam folder if nothing arrives.
A password manager can keep an old value after a reset, so clear the stored entry first. Private browsing windows also end a session every time the tab closes.
Codes go to the number recorded at registration. Check signal, wait out the cooldown, then request a second code.
If the number has changed since sign-up, live chat has to update it, which usually requires a document.
Repeated failed attempts trigger a temporary lock that clears on its own. Support can lift it sooner once identity questions are answered.
A self-excluded account is different. Access cannot be restored before the chosen period ends, and support has no authority to shorten it.
Continue with the full Review, the Bonus terms, or the mobile App guide.